Our Privacy Policy

We, The Spinney Caravan Storage, take information security and data protection very seriously. We are committed to ensuring that your Privacy is protected. This Privacy Policy describes how we use the personal data that we collect from you, or that you provide, when you;

– Visit any of our websites

– Make an online booking with us 

– or otherwise contact us

Definitions

The 'Company'

The Spinney caravan Storage, Gorse Lane , Fradley, Staffordshire WS138EN. For the purposes of the Data Protection Legislation, the Company is the data controller.

'Data Protection legislation'

The General Data Protection Regulations 2016, and any and all other applicable laws and regulations relating to privacy and the processing of personal data

Any information relating to an identified or identifiable natural person.

'Website'

Any website or portal operated by the Company through which personal data is captured.

Information we collect

We collect personal data from you through the use of forms, which may be on paper or on our Website. There are various reasons that we need to collect personal data from you.

Caravan/Motorhome Space

so that we can fulfil any order for a space ,we will need to collect your name, contact details (address, email address and telephone number) and payment details.

Enquiries

where you contact us with an enquiry or request information we will respond to you using the contact details that you provide.

Surveys

from time to time, to improve our customer service or for research purposes, we may ask you to complete a survey or similar. Any personal data that you provide when completing a survey will be retained for the purpose of that survey.

Marketing

we may wish to tell you about other products and services we think may be of interest to you, or to share new and exclusive offers, news and events with you. We will only contact you with such marketing communications if you have provided your consent and given at least one preferred contact method, including direct mail, telephone, SMS or email.

We may also use personal data

to provide us in any of the ways listed above and in the following ways;

Enquires

To deal with and/or respond to any enquiry or request made by you prior to entering into any contract or agreement with us or as a result of such contract or agreement.

Content

To ensure that content on our website is presented in the most effective manner for you and your computer in accordance with our legitimate interests.

Obligations

To carry out our obligations arising from any contracts entered into between you and us.

Legal

To comply with a legal obligation to which we are subject.

Changes

To notify you about any changes to our business where it is in our legitimate interests to do so and where you have expressed an interest in the same previously or where such notification is required so as to allow us to perform any contractual agreement with you or where you have expressly opted in to receiving such communications.

Protection of rights, property or safety of our customers, our staff and others

In the event that we sell or buy any business or assets in which case we may disclose your personal data to the prospective seller or buyer as part of the sale or purchase process and disclosure is required to allow that transaction to proceed; or If we or substantially all of our assets are acquired by a third party, in which case personal data that we hold about our customers will be one of the transferred assets.

Retention of DAta

We regularly review our data retention periods and will only hold your personal data for as long as it is necessary to fulfil the purpose it was collected for, or as required by law, or as set out in any relevant contract we have with you. Further information on our data retention periods can be requested in writing from Customer Services.

Marketing

You can select your marketing preferences by ticking the relevant boxes on any form where we collect personal data from you. We will not contact you for marketing purposes unless you have given us your prior consent. If you have opted-in to receive marketing material from us, we will use your chosen contact methods to send this information.

If at any time you no longer wish to receive marketing information, please send a written request to; thespinneycaravans@mail.com .

Please note that you will still receive emails directly related to an enquiry you have made via our online enquiry portal or under any other contract you have with us.

Access to Your Personal Data, and Your Other Rights

You have the right to request a copy of the personal data the Company holds about you, at any time and at no cost to you. Should you wish to access, update or correct the personal data that we hold, please contact us by sending a written request to The Spinney Caravans.

If you wish to have your personal data deleted by The Spinney Caravans , please request this in writing to Thespinneycaravans@mail.com . Your personal data will be removed within 30 days as long as it is not required for the completion of a contract with the Company or for any legal reasons.

Security of Data

The security of your personal data is of the utmost importance to us. We are committed to providing appropriate security controls to protect your personal information against foreseeable data theft.

Please be aware that the transmission of data over the internet is not always completely secure. Although we will do our best to protect your personal data, we cannot guarantee the complete security of your data transmitted to us electronically; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to restrict unauthorised access to your personal data.

How we use Cookies

We use cookies to help improve our website and make your browsing experience more useful, relevant and tailored to you. Please see our Cookie Policy for more information.

Website Links

We may add links to and from our Website to advertiser and affiliates from time to time. If you follow a link to any of these websites, please note that these websites will contain their own privacy policies. We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to this privacy policy

We keep our privacy policy under regular review; the updates will appear on our Website. Please check it each time you visit this website or provide us with any personal data.

We last updated this privacy policy on 14/10/2018.

Feedback on this policy

If you have any questions about this privacy policy or any personal data which we hold about you please contact via email. thespinneycaravans@mail.com

Complaints

If you are unhappy with the way in which we have collected or processed your personal data or have any other complaint in relation to our handling of your personal data you can make a complaint to the Information Commissioner, further information can be found on the Information Commissioner’s website at http://www.ico.org.uk .